Coronavirus Updates: Please read carefully

Notice: This information is subject to change without notice. Please check back frequently for updates.

General Information: The recent outbreak of the coronavirus has created unprecedented circumstances and challenges, especially regarding health care. We want to strongly endorse the value of "social distancing" in preventing the spread and transmission of the coronavirus, while we will also try to avoid potentially harmful interruptions of healthcare for our ENT patients. While it remains our priority to continue to provide you and your family with excellent ENT healthcare, in light of the current pandemic crisis and the necessity for self-isolation we have decided to close Hoover ENT Associates and Hoover Hearing Clinic today.  We regret having to make this decision, but we believe it is in the best interests of our patients and staff.  Dr. Moody has been working tirelessly to put a plan in place to best address the needs of our patients and the community as a whole.

With these warnings in m ind, we are implementing the following changes to our policies and procedures. The purpose of these changes is to protect the safety and health of both our patients and staff while also allowing us to continue to provide the optimal level of care as safely as possible. These policies apply to patients of both Hoover ENT Associates and the Hoover Hearing Clinic.

  • The physical location of Hoover ENT Associates and Hoover Hearing Clinic is closed until further notice.  Please continue monitoring our website for up-to-date information.

  • We are happy to answer questions by phone! We recognize that for many of our patients, nasal and sinus symptoms are part of their daily experience, and we are glad to provide guidance regarding who needs to be seen in person as we are able.

  • For patients who have symptoms consistent with possible coronavirus infection and feel they are in need of immediate medical care for coronavirus related pneumonia, please contact either your primary care physician or an emergency room by telephone for further instructions. You can also call the Alabama Department of Public Health at 1-888-264-2256 if you are in need of additional guidance. Only patients with immediate life threatening concerns should report to the emergency room in person. 

  • Special information for allergy patients already receiving either allergy shots or allergy drops: While it was our goal to avoid interruptions of your ongoing allergy care during this time, in-office allergy injections will be discontinued until further notice.  In light of this pandemic and the need for self-isolation, we believe our patients wll be best served by staying home, continuing other treatment regimens and avoiding contact with others until this crisis has passed.  Vial preparation will also be suspended for those self-administering drops.

  • Special note for patients using saline nasal rinse or medicated saline rinse in their nose: Some reports are recommending against rinsing your nose with anything during the coronavirus pandemic. Ultimately, we do not know if continuing your nasal rinse is increasing or decreasing your risk of infection. But there is a possibility that nasal lavage may increase the chance of spreading the virus.  We are, therefore, recommending that patients discontinue, for the time being, using saline nasal rinse or medicated saline rinse in their nose.  If you choose to continue, please strongly consider adding some betadine to the rinse EACH TIME, if you have this available.  1-2 tsps each 240 cc bottle.  If you do not have this available, please consider stopping rinsing.  If you suspect you have already been infected with COVID-19, immediately cease all rinsing to avoid the possibility of spreading the virus to those around you.

  • Special note for patients using hearing aids:  With the closing of our physical location, we regret that we will be unable to service or repair your hearing aids during this time.  We will continue to monitor our voice mail and return calls.  We may be able to assist over the phone with any problems you encounter.  Please continue to call 205-733-9694 if you are experiencing problems with your hearing aids.  We apologize for any inconvenience this may cause.

  • As always, it is our privilege and pleasure to provide you with the best ear, nose and throat care at Hoover ENT. We greatly appreciate your patience and understanding as we strive to provide the utmost in medical care and compassion during these challenging circumstances.